Privacy Policy

InCharge Debt Solutions Canada complies with all the requirements of the Personal Protection & Electronic Documents Act (Canada) and the Act respecting the protection of personal information in the private sector (Quebec). Please note that your rights and our obligations as set out below remain subject to applicable law and may vary depending on your jurisdiction.

The Information We Collect:

Contact and identification information: your name, address, telephone number and e-mail address.
Credit and financial information: your credit history, debt and income levels and current and past creditors.
Relationship information: information related to your preferences, service needs and decision-making, customer service inquiries and feed-back, and information requested or provided by you.
Technological information about the computer you use to access our website: your IP address, information on your browser, and which pages you view. Our website also uses "cookies" (small data files placed on your computer by our website that allow the site to identify you and track your visit).

How We Use Your Information:

To understand your needs and to analyze the suitability of our products and services for you
To establish, maintain and manage our relationship with you so that we may provide you with the products and services that have been requested.
To be able to review the products and services that we provide to you so that we may understand your requirements for our products and services and so that we may work to improve our products and services.
To be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number).
To investigate and adjudicate any dispute or claim which relates to the products or services that we offer to you.
To protect us against error, fraud, theft and damage to our goods and property.
We use cookies to understand your use of our website so that we can customize and tailor the website to better meet your needs.

Your personal information is accessible only to those employees who require it on a "need to know" basis, such as our customer service staff who assist you when you contact us, our credit counselling staff who manage your file or who speak to creditors on your behalf and our management who may be investigating a complaint or reviewing our internal processes.

Our Disclosure Policy
Your personal information will be stored at our Head Office. We may disclose this information to your creditors and to outside contractors with whom we work that require that specific information disclosed to assist us with managing our relationship with you or providing you with services.

Contact Us
To view your file, please contact our Privacy Officer by e-mail at privacy@inchargecanada.ca or in writing at: Privacy Officer
InCharge Debt Solutions Canada
4284 Village Centre Court, Suite 200
Mississauga, ON L4Z 1S2
Telephone: 1-888-424-3192